Snowpack Labs
A backcountry traveler beside a partially frozen alpine lake beneath snowy mountains

Contact us

Snowpack Labs is being built for people who spend time in the mountains, and hearing directly from the people using it is important to us.

Email us anytime at hello@snowpacklabs.com.

Whether you have a question, need help with your account, found something that does not look right, have an idea for improving Snowpack, or want to explore a partnership, we would be glad to hear from you. Every message is read, and we will respond as soon as we can.

Forecast and field feedback

If a Snowpack forecast differs from what you observe in the mountains, please let us know. When possible, include the location, date and time, map layer, forecast date, and a description of what you observed. Coordinates, photographs, and screenshots are especially helpful.

Please also submit relevant snow and avalanche observations directly to your local avalanche center. Snowpack Labs is not a replacement for professional observation-reporting channels.

Send forecast and field feedback to hello@snowpacklabs.com.

Professional inquiries

We welcome inquiries from avalanche professionals, guides, researchers, public agencies, mapping platforms, outdoor organizations, and others interested in working with Snowpack Labs.

If you are interested in data access, product integrations, research collaborations, or other partnerships, email hello@snowpacklabs.com with a brief description of your organization and what you have in mind.

Emergencies

This email is not monitored continuously, and Snowpack Labs cannot provide emergency assistance or real-time backcountry guidance.

If you are experiencing an emergency, contact 911 or the appropriate local emergency or search-and-rescue authority. Do not delay emergency action while waiting for a response from Snowpack Labs.